Refund Policy
Our Return and Refund Policy was last updated 20 July 2024
Thank you for shopping at herbany.in.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Herbany
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to herbany.in, accessible from https://herbany.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Cancellation Policy for Non-Returnable Products
At HERBANY KOREA, we understand that circumstances may change, and you may need to cancel an order. However, due to the nature of certain items, some products are non-returnable, and the cancellation policy for these products is as follows:
Non-Returnable Products
The following items are classified as non-returnable and are subject to this cancellation policy:
- Perishable items (e.g., food, flowers)
- Personal care items (e.g., face masks, hygiene products)
- Custom or personalized products
- Digital goods (e.g., e-books, downloadable software)
- Clearance or final sale products
Order Cancellation Guidelines
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Cancellation Before Shipment: If your order for a non-returnable product has not yet shipped, you may cancel it by contacting us within 12 hours of placing the order. A full refund will be provided for cancellations made before the product is dispatched.
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Cancellation After Shipment: Once an order for a non-returnable product has been shipped, it cannot be canceled. However, if there are issues such as receiving the wrong or damaged product, you may be eligible for a refund or replacement under our Refund Policy.
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Custom and Personalized Items: Orders for custom or personalized items cannot be canceled once production has begun. If you need to cancel such an order, please contact us immediately. We will do our best to accommodate the request if production has not yet started.
How to Cancel an Order
To request a cancellation, please follow these steps:
- Contact our customer support team at careherbany@gmail.com with your order number.
- Specify the product(s) and the reason for cancellation.
- Our team will confirm if the order can still be canceled and provide further instructions.
Refunds for Canceled Orders
- For cancellations made before shipment, a full refund will be processed to the original payment method within 5 business days.
- If the order cannot be canceled, refer to our refund policy for non-returnable products in case of damaged, defective, or incorrect items.
Contact Information
If you have any questions or need assistance with canceling your order, please reach out to our support team at careherbany@gmail.com.
Refund Policy for Non-Returnable Products
At HERBANY KOREA, we prioritize customer satisfaction and strive to provide high-quality products. However, due to the nature of certain items, some products are non-returnable. Please carefully review the following refund policy for these products:
Non-Returnable Products
The following categories of products are considered non-returnable:
- Perishable goods (such as food, flowers, or plants)
- Personal care items (such as face masks, skin care products, hygiene products)
- Digital products (such as downloadable software, e-books, gift cards)
- Custom or personalized items
- Clearance or final sale items
Refunds for Non-Returnable Products
While non-returnable products cannot be returned for a refund or exchange, we are committed to ensuring you are fully satisfied with your purchase. Refunds for non-returnable products will only be granted under the following circumstances:
- Damaged or Defective Products: If the product arrives damaged or defective, you are eligible for a refund or replacement. Please contact us within 3 days of receiving the product, providing clear photos and a description of the issue.
- Incorrect Product Received: If you received the wrong product, we will issue a refund or send the correct product at no additional cost. Please notify us within 3 days of receiving the order.
- Missing Products: In the event that part of your order is missing, please inform us within 3 days of delivery. We will send the missing items or issue a refund accordingly.
Refund Process
- If your claim is approved, refunds will be processed within 5 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable unless the refund is due to a mistake on our part (e.g., incorrect or damaged items).
How to Request a Refund
To request a refund for non-returnable products that fall under the eligible conditions, please follow these steps:
- Contact our customer support team at careherbany@gmail.com
- Provide your order number, details of the issue, and any supporting photos or documents.
- Await confirmation and instructions from our support team regarding your refund request.
Contact Information
If you have any questions about this policy, please contact us at careherbany@gmail.com . We're here to assist you!
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details:
Email: careherbany@gmail.com
Contact: 1800 202 0405